D2C brands
COD confirmation and delivery reminders for D2C brands
COD returns and "where is my order" tickets eat margins. Appointment Reminder App sends COD confirmation and delivery reminders from your store's events, answers routine order questions in the inbox and lets your team call customers with an AI voice when they do not reply.
How reminders work today for d2c brands
Order placed
Your store calls the API to send the COD confirmation template.
No reply?
Your team places a short AI call from the inbox (Growth plan).
Delivery reminder
Day-of reminder with the delivery window and an optional UPI prepaid link.
After delivery
Return and exchange questions answered or handed to support.
Payment follow-ups stop automatically on payment or opt-out; automatic per-booking reminder schedules are on the roadmap. Read how WhatsApp appointment reminders and automated reminder calls work together.
What the d2c brands pack does
- COD confirmation on WhatsApp with AI-call follow-up from the inbox
- Delivery and installation slot reminders by API
- Order questions answered from the text you provide
- UPI prepaid links with payment confirmation
- Click-to-WhatsApp ad conversations in the shared inbox
- Support hand-over with full context
- Planned: native Shopify and WooCommerce apps
Industry packs are included in the Growth plan at ₹7,999 a month plus GST; see pricing or our guide to reducing no-shows.
Frequently asked questions
Does Appointment Reminder App integrate with Shopify?
Through the REST API and webhooks: your store or a small middleware sends order events to Appointment Reminder App to trigger confirmation and delivery messages. Native Shopify and WooCommerce apps are planned; our onboarding team helps set up the connection at no charge.
How does COD confirmation by AI call work?
Today the COD confirmation goes out on WhatsApp from your store's event, and customers who do not reply can be called by your team with one click from the inbox on the Growth plan. Automatic calls after a time limit, and cancelling or flagging the order in your store, are on the roadmap.
Can customers switch from COD to prepaid?
Yes. Create a UPI payment request for the order, optionally with a discount you set, and Appointment Reminder App sends the link and marks it paid when the payment webhook confirms it. Updating the order in your store is done by your webhook listener.
Other industries
Clinics and hospitals
Appointment reminders, patient replies and fee collection
Diagnostic labs
Collection reminders, fasting notes, report questions
Schools and colleges
Fee reminders, PTM reminders, admissions
NBFC and collections
EMI reminders, payment ladders, consent logs
Real estate
Site-visit reminders, missed-call leads, follow-ups
Start with reminders. Grow into the whole conversation.
Send your first WhatsApp or SMS reminder template this week, then add the inbox, voice AI and payment recovery when you need them. 14-day free trial with ₹200 of wallet credit, no card. Prefer a call? Request a demo and our team will call you.